Shipping policy

Shipping Policy
(Effective Date: September 12, 2025)

Introduction
This Shipping Policy explains how Finza (“we,” “our,” “us”) manages the processing, packing, and delivery of enamel teapot orders placed on finza.top. By purchasing from us, you agree to the terms outlined below. Our goal is to provide efficient, transparent, and reliable shipping so every customer receives their product in excellent condition and within the expected timeframe.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the following business day.

  • Customers will be notified by email (service@finza.top) if delays occur due to stock issues, high demand, or additional verification requirements.

Shipping Destinations

  • Finza ships enamel teapots and related items within the United States and to selected international countries.

  • Certain regions may not be eligible for shipping due to carrier restrictions or import regulations.

  • Customers are responsible for ensuring their shipping address is accurate and complete.

Shipping Carriers

  • We use trusted carriers such as USPS, UPS, FedEx, and DHL for domestic and international orders.

  • Carrier selection may vary depending on the destination, weight, and size of the order.

  • Customers will receive confirmation of the carrier once the shipment is dispatched.

Estimated Delivery Times

  • Standard domestic shipping: 3–7 business days after processing.

  • Expedited domestic shipping: 1–3 business days after processing.

  • International shipping: 7–21 business days, depending on customs clearance and carrier capacity.
    Note: Delivery times are estimates and cannot be guaranteed.

Shipping Costs

  • Shipping charges are calculated at checkout based on order weight, dimensions, and destination.

  • Promotional offers may provide free shipping for certain orders or minimum purchase amounts.

  • Customers are responsible for paying any additional surcharges applied by carriers.

Order Tracking

  • Tracking numbers will be emailed once an order has been shipped.

  • Tracking updates may take up to 24 hours to appear on the carrier’s website.

  • Customers can follow the progress of their delivery directly through the carrier’s tracking portal.

Customs, Duties, and Taxes

  • For international shipments, customs duties, VAT, and import taxes are the responsibility of the customer.

  • Finza is not liable for delays, confiscation, or additional charges imposed by customs authorities.

  • We recommend customers contact their local customs office for details about applicable fees.

Packaging and Handling

  • All enamel teapots are carefully packaged using durable, protective materials to minimize the risk of breakage.

  • Orders may be double-boxed or include padding and inserts for added safety.

  • We aim to use eco-friendly and recyclable packaging materials wherever possible.

Delivery Responsibilities

  • Once the package is handed over to the carrier, risk of loss transfers to the customer.

  • Customers must ensure someone is available to receive the delivery.

  • Finza is not responsible for failed deliveries due to incorrect addresses or inaccessible delivery locations.

Lost or Stolen Packages

  • If a package is marked as delivered but cannot be located, customers should first contact the carrier.

  • Finza is not responsible for stolen packages after delivery is confirmed.

  • Customers are advised to provide secure delivery addresses to avoid theft.

Delayed Deliveries

  • Delivery times may be extended due to severe weather, natural disasters, customs inspections, labor disputes, or other unforeseen events.

  • Finza is not liable for shipping delays outside of our control.

  • Customers may contact service@finza.top for assistance in tracking delayed shipments.

Backorders and Stock Delays

  • If an ordered item is on backorder, customers will be notified and given options: wait for restock, request an alternative product, or cancel for a full refund.

  • We strive to keep inventory updated but cannot guarantee immediate availability of all items.

Undeliverable Packages

  • Packages returned to Finza due to incorrect addresses or repeated failed delivery attempts may be reshipped at the customer’s expense.

  • Refunds may be issued minus shipping fees for undeliverable packages.

Damaged Packages

  • If your enamel teapot arrives damaged, contact service@finza.top within 48 hours of delivery with photos of the damage.

  • We will assist in filing a carrier claim and provide replacement or refund options in line with our Return and Refund Policy.

International Shipping Restrictions

  • Some countries restrict the import of enamel or metal products.

  • Customers are responsible for verifying whether our products can legally be imported into their country.

  • Finza will not be liable for confiscated shipments or government-imposed bans.

Risk of Loss

  • Risk of loss or damage transfers to the customer once the order is handed over to the carrier.

  • We recommend selecting insured shipping options if available at checkout.

Shipping Policy Updates

  • Finza reserves the right to amend this Shipping Policy at any time.

  • Updates will be posted on finza.top with the revised effective date.

  • Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information
If you have any questions about shipping, please contact us:

  • Email: service@finza.top

  • Website: finza.top

    Would you like to know more about Finza’s design philosophy, heritage, and commitment to crafting durable enamel teapots? Click About Us to learn more.